Privacy Policy

1. Who We Are

SiteSpring is a trading name of DOWO Cloud Ltd, part of the DOWO Group. Company number 16282882. Registered in England and Wales. We are committed to protecting your privacy and handling your personal data responsibly and in accordance with applicable data protection laws, including the UK GDPR.

2. What Data We Collect

We collect personal data that you provide to us directly, including:

• Name and contact details (email, phone number)
• Business information and website requirements
• Billing and payment information
• Support enquiries and correspondence
• Website usage and analytics data

3. How We Use Your Data

We process your personal data for the following purposes:

• To respond to enquiries and provide our services
• To manage your account, billing, and subscription
• To provide technical support and resolve issues
• To analyse website performance and improve our services
• To send updates and communications, where you have opted in

Our legal basis for processing includes: contractual necessity, legitimate interests, your consent, and legal obligations where applicable.

4. Data Sharing

We do not sell your personal data. We may share your data with:

• Trusted service providers and subprocessors who help us deliver our services
• Payment processors for billing and subscription management
• Legal and regulatory authorities where required by law

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or other certified frameworks.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. This includes: maintaining your account while active, keeping billing records for legal and tax purposes, and retaining support data for operational history. Once the retention period expires, data is securely deleted or anonymised.

6. Security

We use industry-standard security measures to protect your data, including encryption, access controls, and regular security assessments. While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

7. Cookies

We use cookies and similar technologies to enable core site functionality, analyse website performance, and improve user experience. You can manage your cookie preferences through your browser settings.

8. Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain types of processing
• Request a copy of your data in a portable format
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at hello@sitespring.ai.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@sitespring.ai or call +44 (0)161 635 5393.